We want you to be happy with your shirts and pants from Zelmivo. If something isn’t quite right, you can return or exchange eligible items within 30 days of delivery, subject to the conditions below.
1. Return Conditions
To be eligible for a return, your item must:
- Be unworn, unwashed, and in the same condition you received it
- Include original tags and packaging where applicable
- Be accompanied by proof of purchase, such as your order confirmation
We’re happy to accept returns for both defective and non-defective items, as long as these conditions are met.
2. How to Start a Return
Before sending anything back, contact us at support@zelmivo.shop to request a return authorization. Once your request is approved, we’ll send you the return address and any details you need to package your item securely.
Please note that return shipping costs are the customer’s responsibility. We’d recommend using a trackable shipping service, as we can’t be held responsible for items lost in transit back to us.
Returns sent without prior authorization may not be accepted.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn’t what you ordered, let us know as soon as possible at support@zelmivo.shop with a description of the issue and, where possible, a photo. We’ll review the details and arrange a suitable resolution, whether that’s a replacement, exchange, or refund.
4. Items That Can’t Be Returned
To keep things fair and hygienic for everyone, we’re unable to accept returns on:
- Items showing signs of wear, washing, or use
- Clearance or final sale items
- Products damaged after delivery due to misuse
5. Exchanges
We’re glad to offer exchanges. To request one, get in touch with our team and we’ll guide you through returning the original item and arranging your replacement. If there’s a price difference between items, we’ll let you know how to settle that.
6. Refunds
Once your return reaches us, we’ll inspect it within a few business days to confirm it meets our return conditions. Approved refunds are issued to your original payment method within 7 business days. There’s no restocking fee on approved returns. Depending on your bank or card provider, it may take a little longer for the refund to appear in your account.
7. Contact Us
Have a question about a return or refund? We’re here to help.
Business Name: Zelmivo
Business Days: Monday – Friday
Business Hours : (9:00 AM – 5:00 PM)
Business Phone: +44 (786) 506-4713
Email: support@zelmivo.shop
Business Address: 20 Henry St, Dumfries, DG1 2LL, United Kingdom