Here are answers to some of the questions we hear most often. If you don’t see what you’re looking for, feel free to reach out directly.
About Our Products
What does Zelmivo sell?
We offer a curated range of shirts and pants designed for everyday comfort and style. Each product page includes details on sizing, fabric, and care instructions to help you choose the right fit.
How do I know what size to order?
Every product listing includes a sizing guide to help you find the best fit. If you’re between sizes or unsure, feel free to email us before placing your order and we’ll help you out.
Shipping
Do you offer free shipping?
Yes, all orders ship free, with no minimum spend required.
How long will my order take to arrive?
Orders are processed within 1–2 business days, and delivery typically takes 4–6 business days after that. In total, most orders arrive within 5–8 business days.
Will I be able to track my order?
Yes, you’ll receive tracking information by email as soon as your order ships.
Returns and Exchanges
What is your return policy?
We accept returns on both defective and non-defective items within 30 days of delivery. Items should be unworn and in their original condition, with proof of purchase.
Do you charge a restocking fee?
No, we don’t charge any restocking fees on approved returns.
Can I exchange an item instead of returning it?
Yes, exchanges are available. Just contact our support team and we’ll walk you through the process.
Who covers the cost of return shipping?
Return shipping is the customer’s responsibility.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club.
Customer Support
How can I get in touch with your team?
The best way to reach us is by email at support@zelmivo.shop. We aim to respond within 24 hours, Monday through Friday.
What are your business hours?
Our team is available Monday to Friday, 9:00 AM to 5:00 PM. We’re closed on weekends.
Contact Details
Business Name: Zelmivo
Business Days: Monday – Friday
Business Hours : (9:00 AM – 5:00 PM)
Business Phone: +44 (786) 506-4713
Email: support@zelmivo.shop
Business Address: 20 Henry St, Dumfries, DG1 2LL, United Kingdom