At Zelmivo, protecting your personal information is something we take seriously. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you shop with us at zelmivo.shop. By browsing our site or placing an order, you agree to the practices outlined below.

1. Information We Collect

Information You Give Us

When you place an order or reach out to our team, we collect details like your name, email address, phone number, billing and shipping addresses, and information about the shirts and pants you’ve purchased. Payment information is handled directly by our secure third-party payment processors, and we do not store your card details on our own systems.

Information Collected Automatically

As you browse zelmivo.shop, certain technical data is gathered automatically — things like your IP address, the browser and device you’re using, which pages you visit, and how long you spend on the site. This helps us keep the store running smoothly, spot issues early, and understand how customers use our site.

Messages and Support Requests

If you email us or reach out through our contact channels, we keep a record of that conversation so we can respond properly and provide better support going forward.

2. How We Use Your Information

We rely on the information we collect to:

  • Process your orders and keep you updated with confirmations and shipping details
  • Answer questions and provide customer support
  • Detect and prevent fraudulent activity on our store
  • Improve our website and shopping experience
  • Send promotional emails, but only if you’ve opted in — you can unsubscribe whenever you like
  • Meet our legal and regulatory responsibilities

We won’t use your personal data for anything beyond these purposes without asking you first.

3. When We Share Your Information

We don’t sell your personal data, and we never will. That said, certain trusted partners need limited access to your information so we can run our business properly, including:

  • Shipping carriers (FedEx, UPS, and USPS) so we can get your order to you
  • Payment processors, to handle transactions securely
  • Technology and service providers who help keep our website and order systems running
  • Legal or regulatory bodies, if we’re required to share information by law

Any partner we work with is expected to handle your data responsibly and keep it secure.

4. Cookies

Our website uses cookies to make your shopping experience better:

  • Essential cookies keep core features like checkout working properly
  • Analytics cookies help us understand how visitors use the site
  • Marketing cookies may be used to show you more relevant ads, depending on your preferences

You’re free to adjust or disable cookies through your browser settings at any time.

5. Your Privacy Rights

Depending on where you’re located, you may be entitled to:

  • Request a copy of the personal data we hold about you
  • Ask us to correct information that’s inaccurate or outdated
  • Request that we delete your data, where applicable
  • Object to or limit how we process your information
  • Ask for your data to be transferred elsewhere

You can also opt out of marketing emails at any time using the unsubscribe link included in every message.

6. How We Protect and Retain Your Data

We keep your personal information only as long as we genuinely need it — for order processing, accounting, or legal reasons. To protect your data, we use secure encrypted connections (SSL), limit who on our team can access customer information, and monitor our systems for unusual activity.

7. Changes to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted here with a new effective date, and continuing to use zelmivo.shop after changes go live means you accept the revised policy.

8. Get in Touch

Questions about how we handle your data? We’re happy to help.

Business Name: Zelmivo
Business Days: Monday – Friday
Business Hours : (9:00 AM – 5:00 PM)
Business Phone: +44 (786) 506-4713
Email: support@zelmivo.shop
Business Address: 20 Henry St, Dumfries, DG1 2LL, United Kingdom